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Privacy Policy

Effective Date: February 12, 2026
Website: www.primehw.com
Operated by: LPMD of CA PC ("PRIME HEALTH AND WELLNESS", "we", "our", "us")

Purpose of This Policy

This Privacy Policy describes how LPMD of CA PC ("PRIME HEALTH AND WELLNESS") collects, uses, discloses, and protects your information when you visit www.primehw.com or use our services through our patient portal. Your privacy is important to us. This Policy is designed to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable U.S. privacy laws. By using our website and services, you consent to the practices described in this Policy.

Information We Collect

Personal Health Information (PHI)

When you use our telehealth services, we collect:

Name, date of birth, gender, contact information
Medical history, current medications, allergies
Height, weight, vital signs
Treatment plans, prescriptions, lab results
Communications with healthcare providers
Payment and insurance information

Technical Information

We automatically collect certain information when you visit our website:

IP address, browser type, device information
Pages visited, time spent on site
Referring website, clickstream data
Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

Treatment: Providing telehealth consultations, prescriptions, and ongoing care
Payment: Processing payments and billing for services
Healthcare Operations: Quality improvement, training, business administration
Communication: Appointment reminders, follow-ups, treatment updates
Legal Compliance: Meeting regulatory requirements and responding to legal requests
Service Improvement: Analyzing usage patterns to enhance our platform

How We Share Your Information

We may share your data only as permitted by HIPAA and other applicable laws:

With your assigned or requested healthcare provider
With Healee, our patient portal provider, for secure platform operations
With pharmacies or labs to fulfill care plans
With regulatory authorities when legally required
With payment processors (e.g. Square) for transaction processing
With technology vendors who support secure infrastructure (under signed BAAs)

Your data is never sold or shared for advertising purposes.

Your Rights Under HIPAA

If you are a patient receiving care through our platform, you have the right to:

Access your medical records
Request amendments to your records
Receive an accounting of disclosures
Request restrictions on certain uses or disclosures
Request confidential communications
File a complaint with the U.S. Department of Health & Human Services

To exercise these rights, email us at [email protected]

Data Retention

We retain PHI and user data in accordance with federal and state medical record retention laws. If you no longer wish to use our services and would like your account or data removed (where allowable), please submit a request in writing.

Data Security

We take extensive precautions to safeguard your information:

All communications are encrypted (TLS/SSL)
PHI is stored securely using HIPAA-compliant cloud infrastructure
Access is limited to authorized personnel only
Audit trails, automatic logouts, and breach monitoring are in place

Despite best efforts, no system is 100% immune to cyber threats. We encourage users to protect their own login credentials.

Third-Party Websites

Our site may contain links to external websites or platforms (e.g., LinkedIn, pharmacies, social media). This Privacy Policy does not govern those third-party platforms. You should review their privacy policies before interacting with them.

Cookies and Tracking

We use cookies to improve your experience on our website. You can disable cookies in your browser settings, though this may limit certain functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: [email protected]
Website: www.primehw.com